Are you signed out of your Amazon Device.
From time to time, Amazon will run updates and will automatically log your account off your Fire device. If this happens, please log in with your own Amazon account. If you do not have an Amazon account click here to create one. Do not try to create the account on your device, using your phone or computer will be faster. Amazon accounts are free to create and use, but Amazon will require a credit card to create the account. This is an Amazon requirement, please direct all question to Amazon support.
Once your create your account, sign in to your device. All the applications are still installed, but you may have to move them back to the home page. Here is a great video on how to move your apps to the home page.
If you are having trouble creating your own Amazon account, here are step by step instructions on how to create an Amazon Account.
You can also bring your device into any of our locations for personal assistance. We can also provide you with our default account upon request via test support.
As always, please send all questions to 844-99Ducks.
Have a great day and Happy Streaming!